Cancellation and Refund Policy
Cancellation & Refund Policy
Effective Date: 2025
At ghuiyaa.com, we strive to provide the best products and services to our customers. This policy explains the conditions under which orders can be cancelled, returned, or refunded.
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1. Order Cancellation
Orders can be cancelled within 24 hours of placing them, provided they have not yet been shipped.
Once the order has been shipped, cancellation will not be possible.
To request a cancellation, contact our support team at support@ghuiyaa.com with your order details.
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2. Return Policy
We accept returns under the following conditions:
The product must be unused, undamaged, and in its original packaging.
Return requests must be raised within 7 days of delivery.
Certain items such as perishable goods, personal care items, custom orders, or items marked as “Non-returnable” are not eligible for return.
The buyer will be responsible for the return shipping cost unless the product delivered is defective or wrong.
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3. Refund Policy
Refunds will be issued in the following cases:
The order is cancelled before shipping.
The returned item is received in good condition and meets our return criteria.
The product is found to be defective or damaged upon delivery (with proof provided).
Refund Method & Timeframe:
Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned product.
In the case of Cash on Delivery orders, refunds will be issued via bank transfer or store credit.
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4. Exchange Policy
Exchanges are allowed only if the delivered product is defective, damaged, or incorrect.
Exchange requests must be raised within 7 days of delivery.
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5. Non-Refundable Items
The following items are non-refundable:
Perishable items (fruits, vegetables, etc.)
Personal hygiene products
Gift cards or vouchers
Customized or personalized products
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6. Contact Us
For cancellations, returns, or refunds, please contact:
📧 Email: ghuiyaa.com@gmail.com
📍 Address: [Varanasi, uttar pradesh]