Shipping and Exchange Policy
Shipping Policy
Effective Date: 2025
At ghuiyaa.com, we aim to deliver your orders quickly and securely to your doorstep. This Shipping Policy explains our delivery process, timelines, and charges.
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1. Shipping Coverage
We offer Pan India delivery through our trusted courier partners.
Certain remote locations may have limited delivery options or longer delivery times.
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2. Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
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3. Delivery Time
Standard delivery: 3–7 business days depending on your location.
Delays may occur due to unforeseen circumstances like weather, strikes, or courier delays.
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4. Shipping Charges
We offer Free Shipping on all orders unless otherwise stated.
Additional charges may apply for remote areas or bulk orders, which will be notified before confirmation.
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5. Order Tracking
Once shipped, you will receive a tracking number via email/SMS to track your order status.
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6. Undeliverable Orders
If a package is returned to us due to incorrect address, repeated failed delivery attempts, or refusal to accept the parcel, the customer will be responsible for reshipping charges.
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Exchange Policy
Effective Date: 2025
We want you to be happy with your purchase from ghuiyaa.com. If you receive a wrong, defective, or damaged product, you may request an exchange.
1. Eligibility for Exchange
Exchange requests must be raised within 7 days of delivery.
The product must be unused, undamaged, and in its original packaging.
Proof of damage or defect (photo/video) must be provided for approval.
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2. Non-Exchangeable Items
Perishable goods (fruits, vegetables, etc.)
Personal care or hygiene products
Customized or personalized products
Items marked as "Non-returnable" on the product page
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3. Process for Exchange
Contact our support team at ghuiyaa.com@gmail.com with your order details and reason for exchange.
Once approved, we will arrange a pickup or request you to ship the item back.
Replacement will be shipped after we receive and inspect the returned product.
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4. Exchange Timeframe
Processing of exchanges typically takes 7–10 business days after we receive the returned product.